These General Conditions of Sale (GCS) are published by the company ILAN DIFFUSION, a Limited Liability Company (SARL), with capital of 50,000 euros, domiciled at ILAN DIFFUSION 103 RUE DU MARECHAL LECLERC 94410 SAINT MAURICE

RCS Registration Company registered under number 491 807 491 00056 Intra-community VAT number: FR08491807491

These conditions govern contractual relations with its customers and partners in the context of the sale of products available on the site www.synerfit.eu .

Acceptance of the General Conditions of Sale

Customers of the website www.synerfit.eu are informed that purchases made on this site are governed by these general conditions of sale issued by ILAN DIFFUSION.

The purchase of products on the website www.synerfit.eu implies full and unreserved acceptance of these conditions.

The parties agree that their relationship will be governed exclusively by these presents.

Any modification to these general conditions requested by the customer must be the subject of a written request from the customer at the latest before the order and must also be accepted by the company in writing in order to be binding on it.

Any order placed by the customer on the site entails pure and simple acceptance, without restriction, of these general conditions of sale.

Consequently, the buyer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in the shop on the site www.synerfit.eu

The products offered by ILAN DIFFUSION, with their specificities, are displayed on the website www.synerfit.eu , subject to stock availability.

The company reserves the right to modify and adjust products at any time to meet customer needs.

It is important to note that product images are not contractually binding, as manufacturers and suppliers may update the presentation of their products without altering their technical performance.

In addition, the technical characteristics of the products may be modified by manufacturers and suppliers for improvements or to comply with new regulations. The customer accepts these modifications and waives any claim in this regard.

The products visible on the website www.synerfit.eu are available at the prices and conditions offered by the company ILAN DIFFUSION, subject to sufficient stock.

With regard to products not stored in the company's warehouses, information relating to product availability comes directly from ILAN DIFFUSION's suppliers and may exceptionally be erroneous or imprecise.

www.synerfit.eu undertakes, in this case, to provide the customer with any additional details necessary for the smooth execution of their order.

If the ordered product is ultimately unavailable, the order placed will be automatically cancelled.

A refund will be made by ILAN DIFFUSION, if the price of the order has been debited to the customer, unless otherwise decided by the buyer.

The customer is required to ensure the completeness and conformity of the information validated when ordering, in particular the delivery address, bank details, etc.

ILAN DIFFUSION cannot be held responsible for any data entry errors and the consequences that may result (delay or error in delivery).

In this case, the return shipping costs will be borne by the customer, who expressly acknowledges and accepts this.

In order to ensure the security of transactions and to combat payment fraud, the company may be required to carry out checks to authenticate transaction data.

In this regard, the company may invite the customer to provide any supporting documents useful for validating the order (identity document, bank details, etc.).

In the absence of transmission of the requested supporting documents, the company ILAN DIFFUSION reserves the right to cancel the order outright.

The time taken to transmit the requested documents, as well as their processing time, may delay the validation and shipping of the products ordered.

The order will only be final after validation of full payment of the price and proper collection by the company.

Prices are displayed including VAT.

Prices are in euros.

Prices are subject to change throughout the year, depending on external factors impacting the company's business, but also depending on the suppliers and manufacturers of the products.

The reference price is the one offered at the time of purchase of the product, on the day the order is validated and not the one on the day of delivery.

No refund will be made by the company if the price of the product should decrease between order and delivery.

Conversely, the company will not request any additional payment if the price of the product were to increase on the day of delivery.

Each order is subject to delivery charges, in addition to the price of the selected products, which are indicated on the site, based on the volumetric weight of the products ordered.

All costs are summarized when the order is placed.

Payments will be made at the time of ordering, by credit card, PayPal, check, bank transfer.

To pay for their order online, the customer has all the payment methods offered during the final validation of their order.

National credit cards, Visa and Mastercard are accepted on the ILAN DIFFUSION website.

The customer expressly acknowledges having the rights to use the selected payment method.

An order paid in full online will be debited at the time of order validation.

Paying by PAYPAL allows you to pay online without sharing your financial information during the transaction.

PAYPAL payment is completely secure and the customer's bank details are never disclosed to merchants.

Payment by check is accepted for any order not exceeding 600 euros.

The check must be issued by a bank domiciled in mainland France.

In the case of payment by check, the following procedure must be followed:

- Make the check payable to ILAN DIFFUSION SARL
- Write the order number on the back of the check
- Send the check and a copy of the buyer's ID to the following address: ILAN DIFFUSION – 450 route de Bordenoud – 38110 DOLOMIEU.

The order will be processed upon receipt of the check and after it has been properly cashed.

The customer expressly acknowledges having the rights to use the selected payment method.

The company accepts payment by bank transfer.

The customer must ensure that the order number is included in the transfer order.

The order will only be shipped after full payment of the order by the company, of which the customer is informed and accepts.

The customer expressly acknowledges having the rights to use the selected payment method.

Credits issued by ILAN DIFFUSION are valid for one year following their issue.

In the event of late payment or collection of all or part of the price, late payment interest equal to the interest rate of the European Central Bank plus 10 percentage points will be due on all unpaid amounts upon the due date and without prior formal notice being required (Article L.441-6 of the French Commercial Code).

Any delay in payment also automatically results, without the need for formal notice: in the payment of all of the company's debts, even those not yet due, as well as the right for the company to suspend all deliveries and all work in progress until full payment.

Invoices will be sent to the customer at the latest upon receipt of the products.

Any order cancellation must be made to the customer service of ILAN DIFFUSION, via its customer area.

In this case, the company will attempt, if possible, to block the shipment of the order.

If, given the state of preparation of the package and/or the late nature of the cancellation, cancellation of the shipment proves impossible, the customer will be required to refuse the package upon receipt.

In this case, the customer is informed that the delivery costs will not be reimbursed in order to compensate ILAN DIFFUSION for the return costs incurred, which the customer accepts.

Orders will be shipped after full payment of the product price and shipping costs.

The goods are delivered via a carrier chosen by the customer, at the recipient's risk.

Deliveries are made to a location determined by the customer.

ILAN DIFFUSION declines all responsibility in the event of damage occurring during transport.

The purchaser is responsible for checking that the delivery location is accessible.

Upon delivery, the customer is required to check the condition of the package and its contents.

The customer undertakes to be vigilant upon receipt of the order, regarding its verification and the observation of any possible anomaly.

The third party who receives the package on behalf of the customer is deemed to be aware of the usual precautions and must take the same care as if they were the main recipient.

Regardless of the carrier and in the presence of an apparent anomaly (damage, missing product, damaged package, broken product, etc.), the following procedure must be strictly followed:

- Unpack the package in the presence of the delivery person
- Write detailed handwritten reservations and have the delivery person sign next to them.

The statement “subject to unpacking” is considered imprecise and general, which the customer acknowledges.

The customer is required to alert ILAN DIFFUSION, by registered letter with acknowledgment of receipt within a maximum of 3 days following receipt of the goods, of any defect in the product ordered or failure in delivery (damage, loss).

In the event of a defect or breakage of the goods, the company may order and deliver the new product, with the return costs remaining the responsibility of the customer.

The same procedure must be applied in the event of refusal of the package.

Delivery of the product is generally made within approximately 2 to 4 days in France and 2 to 8 days for European countries from the receipt of full payment for the order by the company.

Delays may not be invoked by the customer to justify cancellation of the order or to give rise to the right to deductions from the price or to the payment of damages by the company.

Furthermore, this deadline is provided for information purposes only and is not valid in the event of bad weather (rain, hail, frost, etc.), force majeure (strike, flood, fire, war, etc.), natural disaster, supply difficulties, lack of labor, or transport difficulties.

The customer has a withdrawal period of 14 working days from receipt of the goods, without having to provide reasons or pay penalties, with the exception of return costs.

The withdrawal period is in all cases subject to the condition that the customer returns the new item, complete with documentation and accessories, if possible in its original packaging, at the same time as exercising his right of withdrawal.

To exercise their right of withdrawal, the customer must contact customer service by logging onto the site, after identifying the order.

The customer will then have to reship the package at their own expense, via the post office or carrier of their choice.

If the customer has exercised his right of withdrawal, the company undertakes to reimburse him the amount paid upon signing the order, at the latest within 30 days following the date on which this right was exercised (art. L.121-20-1 of the consumer code).

Reimbursement will be made by re-credit system in case of payment by credit card or PAYPAL, or by check in other cases.

All products delivered to the customer in execution of the contract remain the property of the company until full payment of their price, including all costs and taxes.

The risks (loss, theft, deterioration, etc.) relating to said products are however transferred to the customer upon delivery, as is the obligation to repair any damage they may cause to property and people.

The company does not provide any automatic contractual guarantees.

The company can only be held liable to the customer when the goods delivered do not conform to those ordered.

Complaints, including those for lack of quality, conformity or quantity, will be deemed admissible if they have been addressed to the company within three days following receipt of the goods, in accordance with the procedure provided above.

In the absence of a complaint within the prescribed time limits, the materials delivered will be deemed to be of good quality and quantity and in accordance with the buyer's needs.

The company's liability in the event of a defect in quality, conformity or quantity is limited exclusively to the replacement of the goods or their reimbursement under the conditions provided above, to the exclusion of any other compensation.

The company may always prevent any liability action by bringing into conformity or replacing a defective or non-compliant product, it being understood that the company will not accept any return of goods without prior authorization.

The customer has the option to return the items within 14 working days from receipt of the goods, without having to provide any specific reasons and without incurring any additional costs.

Return costs will remain exclusively the responsibility of the customer, unless otherwise provided by the company.

Under no circumstances may the company's liability be substituted for that of the manufacturer or supplier for manufacturing defects or faults, as well as their possible consequences.

In fact, the customer is informed that he can benefit from the contractual guarantee possibly offered by the suppliers of the products that the company has sold to him.

The warranty does not cover:

- Deterioration and defects caused by natural wear and tear or by external accidents (incorrect assembly, defective maintenance, etc.)
- Any material damaged after purchase.

The ILAN DIFFUSION company is part of the Eco-system program which participates in the implementation of waste treatment.

When purchasing an electronic or electrical device, the customer is charged an environmental contribution, in accordance with current regulations. This contribution is paid in full to an approved eco-organization to finance its recycling.

To protect the environment, the buyer must ensure collection and treatment in compliance with environmental regulations and not dispose of used or broken electrical and electronic equipment with municipal waste.

Clearance products concern products that are not distributed through the traditional channels set up by the company.

These products may result from after-sales service returns, end-of-line batches and unsold items.

The goods offered for clearance are listed on the company's website and are offered at prices below the market price.

This contract is subject to French law.

The company intends to favor an amicable outcome before any contentious procedure and reserves the right to call upon a conciliation officer.

It is specified that the information, images, diagrams and descriptions, both visual and technical, published on the ILAN DIFFUSION site are for strictly indicative purposes, without being considered contractual and that they are subject to modification at any time unilaterally by the company.

Any total or partial reproduction by the customer is strictly prohibited under penalty of legal action.

In accordance with the Data Protection Act of 6 January 1978, the customer has the right to query, access, modify, oppose and rectify personal data concerning him/her.

By entering their email address on one of the company's websites, the customer will receive emails containing information and promotional offers regarding products published by the Company.

By adhering to these general conditions of sale, the customer consents to the company collecting and using this data for the performance of this contract and acknowledges having read the company's personal data protection policy.

The customer has the right to access and rectify information concerning him/her, which he/she can exercise by sending a registered letter with acknowledgment of receipt to the company's head office.

Made in LA TOUR DU PIN,
November 6, 2023